Unique to your environment software evaluations, focused on aligning with your business’ goals. A multi-phased approach evaluating your existing environment, researching solutions to meet your needs, providing top recommendations. Once a decision has been made you can add on an implementation plan or implementation support.
Customized Technical Administration
If you have a complex, hard to define, hard to explain Apple environment this is for you! We start by evaluating the existing environment and defining your business’ objectives from administration to support. Some of these functions can include, new device deployment, device sanitization, update management and rollout, iPad and iPhone management, issue troubleshooting and resolution, device lifecycle planning, and educating on technology and security best practices.
Set up and administration of GSuite environment. Support for user and group management, shared drives, security and management settings. Training for end users using GSuite applications and for adminstrators managing end users.
New Project Planning
This is how we handle things like a adding a second location to your existing environment, adding employees, implementing a project managment software, or even something you aren’t of yet! Here we work with you to evaluate the parameters of the project, discuss viability and make a plan with you on how to make it happen.
Disaster Recovery Planning
Planning for a disaster is how you prevent one from destroying your business. This includes environment evaluation and documentation with details on how operations would be moved or continued if there is some form of disaster. Documentation and table top testing are also included in this planning.
Technical Workflow Optimization
Technology is an ever present part of your day flow – but is it a help or a hindrance? If you have a daily routine that your technology isn’t making easier – your technology isn’t working for you. From software settig optimization to the discovery of your process, we can work together to make your technology improve your daily experience.
Do you use applications such as chat, project management, or other applications in your environment? We can help maintain and manage these software sets, helping with set up and implementation, roll out, training and overarching administration. We can also work with your team to train them on hands on management.
Apple Device Management
Apple IDs, iCloud, iDevices all day. We specialize in Apple environments with Apple computers running either OS X or MacOS, iPhones running iOS, and iPads running iOS or iPadOS. We can work with you to ensure that your contacts, calendars and important items are syncing across iCloud (or Google Drive or Microsoft OneDrive). We also provide managed updates and administration for Apple environments.
Technical Policy Writing
Acceptable use, information technology, information security, and disaster recovery. These are just a few of the technical policies that should be in place at your organization. We can partner with you to learn your existing processes and turn them into a formal policy to support the technology and personnel aspects of your infrastructure.
Workflow & Process Documentation
Sometimes the biggest issue with technology is we don’t know what it is doing for us. Even when we have applications, websites, or software that does the work for us, it’s valuable to have process workflows, detailing how the information travels throughout the environment. We can help you define these workflows and turn them into referencable documents and diagrams for use in training and maintaining processes.
End User Training
Software is in – now what? We work with you and your staff to provide comprehensive end user training; focused on the daily experieince and need of your user base, our trainings are custom tailored to align with your organizational culture and goals. Training can include onsite physical training, video, and documentation training including how to guides and quizzes as needed.
Training Material Creation
Need documents or how to videos created? We can do that for you! Whether it is a quick 1 pager describing a new log in process, or a 10 minute video walking users through a new application, we can work with you to create custom training items to support your training endeavors.